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is better than Repair
Support
of your current IT infrastructure, this incorporates:
operating systems (XP,SBS,NT,Vista,
Windows7)
applications software
local area network
communications infrastructure
monitoring central server(s)
performance
security administration.
Remote & On-site Support
Guaranteed support availability
Support is available
09:00 – 17:30
Mondays to Friday excluding bank and public holidays.
(Note: Support outside of these times may also be available but is not
guaranteed.)
Unlimited number of support calls
There is no limit on the number of
calls placed with our Support Team. 1 call per month or 20 calls per day
On-Site Support
If
there is a need for us to attend on-site, a representative will be on-route
within 30 minutes of agreement being reached
Application Support
1st Line support is available for your business
applications (e.g. QuickBooks, Sage, Exchange, etc.)
Problem Resolution
Support & resolution of system, network and
application failures or malfunctions on your current IT infrastructure, whilst
undertaking normal operational duties.
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Investigating Technical Knowledge base(s)
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Consultation with 3rd party vendors
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Problem re-creation & rectification
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Implementing corrective
action
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High, medium & low severity assignment to
problems.
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